Terms of Service

Effective Date: March 31, 2025

1. Service Description

Passly is a comprehensive ticketing platform available on web, Android, and iOS. Our platform enables users to discover events, purchase tickets, and resell tickets on a secondary marketplace, while allowing Event Organizers to create events, manage attendees, access analytics, and receive payments.

2. User Eligibility and Account Types

Users must be at least 18 years old to use Passly. Our platform supports two main account types:

• Standard Users: For buying and reselling tickets
• Event Organizers: For creating and managing events, and selling tickets

3. Platform Features

Passly offers various features designed to enhance the event discovery and ticketing experience:

• Users can discover events, purchase tickets, and resell tickets on a secondary marketplace
• Event Organizers can create events, manage attendees, access analytics, and receive payments

4. Fees and Payments

Our fee structure includes service fees, resale fees, organizer fees, and payment processing fees. Most fees are non-refundable. Payments are processed in Kenyan Shillings (KES) via Mobile Money, bank payments, and other methods.

5. Restrictions

Users cannot engage in:

• Ticket scalping
• Price gouging
• Bulk purchasing for resale
• Using automated systems to purchase tickets

6. Refunds

Refunds for canceled events are determined by Event Organizers. Passly facilitates refund processes but ultimate refund policies are set by organizers within our platform guidelines.

7. Liability

Passly is not responsible for Event Organizers' conduct, event quality/safety, cancellations, or any injuries/damages at events. We provide the platform to connect users and organizers but do not assume liability for the events themselves.

8. Account Termination

Passly may suspend or terminate accounts for Terms violations, suspected fraud, or potential legal liabilities. We reserve the right to take appropriate action to protect our platform and users.

9. Dispute Resolution

Disputes are governed by Kenyan law, with a three-step process: informal resolution, mediation, and binding arbitration. We encourage users to contact us directly before escalating to formal dispute resolution procedures.